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Support & Service

We provide comprehensive 24/7 technical support and maintenance to ensure your Opinion Trading platform runs smoothly, even during peak live events.

Our Support Offerings

From server management to API updates, we cover everything.

Server Management

We monitor server health and optimize databases to handle high traffic spikes during major events like IPL or Elections.

API Integration Updates

Ensuring 3rd party APIs (Payment Gateways, Live Score Feeds, SMS OTPs) are always connected and functioning correctly.

Bug Fixes & Patching

Immediate resolution of critical bugs and regular security patches to protect your platform from vulnerabilities.

Feature Enhancements

Regular updates to add new features like Leaderboards, Referral Bonuses, or new Event Categories based on market trends.

24/7 Technical Support

A dedicated team available round-the-clock via Ticket/Chat to resolve any operational issues instantly.

App Store Compliance

Assistance with Google Play and Apple App Store policy updates to ensure your app remains listed and compliant.

Support Lifecycle

How we ensure long-term stability for your business.

Monitoring

Continuous system checks.

Detection

Identifying issues early.

Resolution

Fixing bugs instantly.

Optimization

Improving performance.

Support FAQs

Common questions regarding our maintenance services.

Is support included in the development cost?

Yes, we provide a free support period (typically 3-6 months) after the launch. Post that, you can opt for our Annual Maintenance Contract (AMC).

Do you provide support during live matches?

Absolutely. For high-traffic events like IPL or World Cup matches, our team is on standby to monitor server load and ensure zero downtime.

How do I report a bug?

We provide a dedicated ticketing system and a Project Manager contact. You can raise issues there, and our team will prioritize them based on severity.

Can you help migrate my existing app to your server?

Yes, our DevOps team specializes in server migration. We can seamlessly transfer your database and code to AWS, DigitalOcean, or Azure with minimal downtime.

Need Expert Support?

Partner with us for hassle-free maintenance and growth.

Contact Support